Shipping Policy

Shipping Rates

We offer free ground shipping on all items to anywhere within the lower 48 continental United States.

Expedited shipping via USPS Priority Mail or FedEx may be available for an additional charge, depending on the size of the item.

Please note that we are only able to ship within the US and Canada, and that we cannot ship to PO or APO/FPO boxes.

Please note that any applicable rates are subject to change; please check the shipping price before finalizing your order. Rates apply to shipping within the United States and Canada only.

Delivery Time

 

Our items are almost always in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 3 business days, unless otherwise indicated in the shipping information section on the product page. Please consider this packing time when selecting your shipping method. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment. Once your order has shipped, you will receive an email notification with tracking information.

Delivery times depend on the size and quantity of items ordered. They can range between:

  • 7-14 business days for LTL Freight (larger items such as furniture or large orders with multiple items)
  • 5-7 business days for USPS 1st Class Mail and FedEx Ground
  • 2-3 business days for USPS Priority Mail and FedEx Express
  • 1 business day for FedEx Overnight

These estimates start from receipt of tracking information and are dependent on your location and the product’s size. Items are shipped from Los Angeles, California.

 

Shipping Method

 

Smaller items will ship free by USPS 1st Class Mail or FedEx Ground, unless expedited shipping is available and selected. Large items such as furniture and orders with multiple items may ship via an alternate method, including but not limited to FedEx, UPS or LTL Freight, at Mason Glass + Co.’s sole discretion. It is important to track your shipment to know when to expect delivery.

Shipment notification will be sent via email with the tracking number and shipping information.

Please note that expedited shipping may not be available for items over a certain size.

 

Damage in Transit

 

FOR USPS, UPS, OR FEDEX GROUND SHIPMENTS:

Please do not refuse delivery of ground shipments, even if the box appears damaged. A damaged box can contain an undamaged product, and even if the product is damaged, only a replacement part may be needed due to the care we take in packaging our products. It is much more efficient (not to mention easier on the environment) to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved. We cannot replace any damaged items unless they are in their original packaging. Should items be refused due to damage and upon inspection it is found there are no damages you will be responsible for the shipping costs incurred.

If you do notice any damage please contact help@masonglass.com or call (888) 317-2509 immediately so that we can handle replacing any damaged parts. We MUST be notified within 3 days of receiving a damaged delivery.

FOR LTL FREIGHT SHIPMENTS:

Before you sign for the delivery, it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving. It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.

However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at (888) 317-2509 or email help@masonglass.com, so that we can manage replacement of the damaged piece. Please have your order number available when you call.

 

International Destinations

At this time, we do not ship outside the lower 48 continental United States.