Return Policy

30-Day Return Policy

We offer a 30-day return policy. We will also gladly replace defective or missing parts at no additional charge, if notified of the problem within 30 days of receipt of the item.

If any of our merchandise is defective, or does not otherwise meet your expectations, it may be returned for a refund or an exchange only if returned within 30 days of the date of receipt and in accordance with the following requirements:

  • You must notify Mason Glass + Co. before attempting a return – unsolicited returns will not be accepted. If you need to make a return or exchange, please contact us at help@masonglass.com or (888) 317-2509 within 30 days of delivery of your purchase.
  • Returned merchandise must be in original condition and in the original packaging, and must be unwashed, unused and accompanied by the original masonglass.com sales receipt.
  • Merchandise purchased on this site cannot be returned under this policy to any other location.
  • Merchandise purchased at one of our authorized retailers, such as Amazon.com or eBay.com, must be returned via that same retailer.
  • You must pay for return shipping costs through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS, USPS registered mail or LTL Freight depending on the size of the item). Please ensure that your package is insured and that shipping charges are prepaid.
  • All purchases of sales items are final. No returns or exchanges will be honored for sale items.

How to Make a Return

Contact us by email at help@masonglass.com or by phone at 888-317-2509 to make sure your items are eligible for return or exchange (unapproved items will not be accepted).

Once the return is approved, ship it back to us at the address below:

Mason Glass + Co.
c/o Returns Dept
19034 S. Vermont Ave.
Los Angeles, CA 90248
(888) 317-2509

To protect yourself, we recommend that you return merchandise to us through a delivery service that provides a tracking number and also requires a signature for verification of receipt (for example, FedEx Ground, UPS or USPS registered mail). Please ensure that your package is insured and that shipping charges are prepaid. We do not accept returns via COD.

Refunds will be processed and credited to the same account to which your purchase was originally billed. Please allow up to two weeks from the date on which your merchandise is received by us for your account to be credited. Items that are part of an exchange will ship as soon as your return is received.

Variations in Details and Specifications

We reserve the right to alter minor details of our products featured on this site and in other informational materials we provide in order to maintain or improve product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.

Last updated on June 24, 2014.