Help Center / F.A.Q.

Browse F.A.Q. Topics

Orders & Shipping

  • How do I track the status of my order?
    You can track the status of your order here.
  • How will I know when my order is shipped?
    You will receive an email confirmation with the tracking the day your order ships. You can also track the status of your order here.
  • How will my order ship?
    If you take advantage of our free shipping offer, our orders will ship via USPS 1st Class Mail, FedEx Ground or LTL Freight depending on the size and weight of your items and order. If available and selected, expedited shipping is via USPS Priority Mail or FedEx. Please see our Shipping Policy for more detail.
  • When will my order ship?
    Our items are almost always in stock and available for immediate delivery. We generally ship orders from our warehouse within 2 to 3 business days, unless otherwise indicated in the shipping information section on the product page. Please consider this packing time when selecting your shipping method. Also remember to NOT include weekends or holidays in calculating the estimated transit time for your shipment. Once your order has shipped, you will receive an email notification with tracking information. Please see our Shipping Policy for more details.
  • Do you ship to international destinations?
    Currently we do not ship to international destinations outside the US. We offer free shipping to all customers and only ship to destinations within the lower 48 continental United States.

Payment

  • What forms of payment do you accept?
    We accept all major credit cards, including Visa, MasterCard, American Express and Discover.
  • I have a promo code. Where do I enter it?
    Please enter any gift certificate and promo codes during checkout. Specifically, enter your code during step 2 of the checkout process, and hit the “Apply” button. The discount will be shown when you hit the “Next” button and move to step 3.
  • Will I be charged sales tax?
    Sales tax will only be applied to orders that are shipping to addresses in California.

Products

  • Why does my product look a little different than the ones in the pictures?
    We reserve the right to alter minor details of our products featured on this site and in other informational materials we provide in order to maintain or improve product quality and design integrity. Accordingly, products shipped to you may differ slightly from those depicted on this site or in such materials.

Returns & Warranty

  • Do you offer a warranty on your products?
    We offer a one (1) year limited warranty to the original purchasers of new Mason Glass + Co. products sold in the United States through masonglass.com or Mason Glass + Co.’s authorized retailers. For more information please see our detailed Warranty section.
  • Do I need to register my product to activate the warranty?
    You do not need to register your product to activate the warranty; the warranty period starts on the date of purchase and applies for a period of one (1) year. See our Warranty page for more details.
  • What is your return policy?
    We offer a 30-day return policy on all of our unopened and unused items. If you don’t like something, simply return it for a refund or exchange it for something else. Certain exclusions apply, read about them here.

Still Need Help?

  • We’re here to help!
    We’re standing by to help you with any questions you have. You can reach us by filling out our contact form or by calling us toll-free at (888) 317-2509 during our normal business hours, which are Monday – Friday, 9am – 5pm Pacific Standard Time.